General Terms and Conditions (GTC)

1. Scope of application

These General Terms and Conditions (GTC) apply to all contracts, offers, and services of ruumero GmbH (hereinafter referred to as the "Provider") to its customers (hereinafter referred to as the "Customer") - in particular in connection with services offered or provided via the website www.ruumero.ch or in direct contact.

Deviating or supplementary conditions of the Customer shall only apply if they have been acknowledged in writing by ruumero GmbH.

2. Services and scope of services

The specific scope of services is determined by the respective offer, the written order confirmation, or a separate service description, which is provided to the Customer before or at the time of contract conclusion.

These documents contain binding information on:

• the agreed services and their scope,
• any additional services,
• the total price including VAT.

ruumero GmbH reserves the right to further develop or adjust offered services as needed, provided this is reasonable for the Customer.

3. Contract conclusion

A contract is concluded by:

• written or electronic acceptance of an offer,
• digital or signed order confirmation,
• or the use of a commissioned service.

ruumero GmbH may reject inquiries or orders without providing reasons.

4. Prices and payment

All prices are in Swiss Francs (CHF) including statutory VAT. The binding prices are set out in the respective order confirmation or service agreement.

Payment is due within 10 calendar days of invoicing, unless different payment terms have been agreed in writing.

Late payment and reminder fees

In case of late payment, the following conditions apply:

• 1st reminder: CHF 40.00
• 2nd reminder: CHF 80.00
• thereafter: initiation of debt enforcement proceedings, plus collection and administrative costs

Installment payments may be granted upon written request. There is no entitlement to this.

The Provider may withhold or suspend services in the event of outstanding payments.

5. Customer obligations

The Customer undertakes to provide all information required for the fulfillment of the order truthfully, completely, and in a timely manner. Missing, late, or inaccurate information may affect the scope of services and the timeline.

6. Data protection and confidentiality

ruumero GmbH processes personal data in accordance with the Swiss Data Protection Act (revDSG) and - where applicable - the General Data Protection Regulation (GDPR).

Data is used exclusively for its intended purpose. Particularly sensitive data (e.g., debt enforcement register extracts, salary statements, ID copies) is only processed securely and with explicit consent.

Details can be found in the Privacy Policy.

7. Warranty and liability

ruumero GmbH is only liable for direct damages caused by gross negligence or intent. Any further liability, in particular for indirect damages, consequential damages, or lost profits, is excluded - to the extent permitted by law.

ruumero GmbH assumes no liability for incomplete or incorrect information provided by the Customer.

8. Right of withdrawal

The statutory right of withdrawal applies only to consumers pursuant to Art. 40a ff. OR.

In the case of a fully performed service, the right of withdrawal ceases if the Customer has expressly agreed in advance that performance may begin and is aware that the right of withdrawal is thereby forfeited (Art. 40f OR or analogously EU law Art. 16 lit. a Directive 2011/83/EU).

9. Contract duration and termination

Contracts are valid for the duration agreed in the service description.

Ordinary termination is possible, however, services already rendered or commenced must be remunerated.

10. Jurisdiction and applicable law

Swiss law shall apply exclusively.

The place of jurisdiction is 8154 Oberglatt, Canton of Zurich, unless mandatory legal provisions prescribe a different location.

11. Contact