Privacy Policy

Last updated: June 20, 2025

Valid for: www.ruumero.ch

1. Responsible party

ruumero GmbH
Kaiserstuhlstrasse 3
8154 Oberglatt
Switzerland
Email: datenschutz@ruumero.ch

Responsible party within the meaning of the Swiss Data Protection Act (revDSG) and the General Data Protection Regulation (GDPR) of the EU.

2. General information

This privacy policy informs you about the processing of your personal data when visiting our website and about your rights as a data subject. Personal data refers to any information relating to an identified or identifiable natural person.

3. Hosting and server location

Our website is hosted by ALL-INKL.COM (Neue Medien Münnich, Germany). Data is stored exclusively on servers in Germany, which is recognized under Swiss data protection law as a country with an adequate level of data protection.

4. Collection and processing of personal data

We only process personal data when this is permitted by law or when you have given your consent. The affected data categories include:

  • IP address, device information, browser data
  • Content of contact forms
  • Email address and voluntary information provided during newsletter registration
  • Documents uploaded in the customer area
  • Usage behavior (e.g., through web analytics)

5. Purposes and legal bases of processing

Purpose GDPR revDSG
Website operation Art. 6 Abs. 1 lit. b, f Art. 31
Customer communication Art. 6 Abs. 1 lit. b Art. 31
Newsletter Art. 6 Abs. 1 lit. a Art. 31 (Consent)
Web analytics/Tracking Art. 6 Abs. 1 lit. a Art. 31 (Consent)
Processing of sensitive data Art. 6 Abs. 1 lit. a, b + Art. 9 Abs. 2 GDPR Art. 5 lit. c, Art. 31 revDSG

6. Cookies

We use cookies to technically provide our website and to enable features such as analytics or marketing. You decide on your first visit which cookies you allow.

Category Purpose Storage duration
Necessary Technical functions of the website Up to 1 year
Statistics Analysis via Google Analytics and Contentsquare (Hotjar) Up to 2 years
Marketing Newsletter tracking, social plugins Up to 2 years

You can revoke your consent at any time via the cookie manager on the website.

7. Google Analytics

This website uses Google Analytics (Google Ireland Ltd.) to analyze website usage. IP addresses are anonymized. Processing only occurs with your consent.

You can disable processing with the following tool: https://tools.google.com/dlpage/gaoptout?hl=de

8. Contentsquare (formerly Hotjar)

We use Contentsquare (Contentsquare GmbH) to analyze user behavior on our website. This includes:

  • Heatmaps (visualization of click and scroll behavior)
  • Session recordings (anonymized recordings of user sessions)
  • Conversion funnels and form analyses

The collected data helps us improve the usability of our website. Processing only occurs with your consent. Sensitive data such as passwords or payment information is automatically hidden.

For more information, please refer to the Contentsquare Privacy Policy.

9. Newsletter

Upon registration, we store your email address and optionally your first and last name. We analyze whether and when newsletters are opened and links are clicked.

You can revoke your consent at any time - e.g., via the unsubscribe link in the newsletter.

10. Contact form

When you contact us via the form, we process your information (name, email, message) for the purpose of handling your inquiry. The data is treated confidentially and is not shared with third parties.

11. Upload of sensitive data

When you transmit confidential documents to us via our website (e.g., salary statements, debt enforcement register extracts, ID copies), the processing is carried out exclusively:

  • to verify contractual requirements,
  • to carry out pre-contractual measures,
  • or on the basis of your explicit consent.

The data is stored for a maximum of 10 years, treated strictly confidentially, processed only by authorized persons, and hosted on secure servers in Germany.

12. Data security

We implement extensive technical and organizational security measures (e.g., SSL encryption, access restrictions, logging, backups) to protect your data against misuse, loss, or unauthorized access.

13. Retention period

Data is only stored for as long as is necessary for the respective purpose or as required by law. Sensitive documents are deleted after 10 years at the latest.

14. Your rights

You have the following rights under revDSG and GDPR:

  • Access to stored data
  • Rectification
  • Erasure
  • Restriction of processing
  • Objection
  • Withdrawal of consent
  • Data portability

To exercise your rights, please contact:
Email: datenschutz@ruumero.ch

Competent supervisory authorities:

  • Switzerland: Federal Data Protection and Information Commissioner (FDPIC)
  • EU: National data protection authority of your country of residence

15. Changes

We reserve the right to amend this privacy policy as needed. The current version can always be found at www.ruumero.ch/datenschutz